1. Where are you located?
We have an office Coeur d'Alene, ID, USA.
2. What are your office hours?
Since all of our clients are from the US, most of our VA's are working at US timing 6 am - 4 pm PST Monday through Friday. To accommodate the needs of clients from other parts of the world including Europe we also have another shift from 10 pm to 6 am EST as well.
3. What are the skill sets of your VA's?
We have VA's with a wide variety of skills. Our company can handle anything that can be done over the internet and phone. Some of the common task that we do on regular basis are data entry, making/ receiving phone calls, web research, recruiting help, email management, updating websites, MS Office help (Word, Excel, and PowerPoint), social networking (Twitter, Facebook, LinkedIn), etc. For a more detailed list, please visit www.lizzjuarez.com. Our capabilities are not limited to only these, as long as you can provide training, we can help you with pretty much anything that can be done remotely. We also have a web development team if you need help in designing a new website or maintaining your existing website. We can give you a project-based quote. Just let your VA know that you need some help from our web team and one of our Web Project Managers will reach out to you as soon as possible.
4. Would I be assigned a dedicated VA?
Yes, you would be assigned a dedicated VA who will be your main point of contact on a regular basis. Just treat your VA as your regular employee and train them on how you want things done. Our VA's are thoroughly trained on most of the regular jobs that we receive from our clients, however since each client has their own requirement, we recommend you to spend some time initially with your dedicated VA to explain what you need to get done and how you need them done. Spending a little time with your VA in the beginning always helps in the long run.
5. How do I get in touch with my VA?
You will be provided with their direct email id and US phone number (VOIP) and you can get in touch with them any time you like.
6. What happens after I sign up?
You will be contacted by one of our Team Leader within 12 to 24 hours after your sign up and they will assign you a dedicated VA whom they think will be the best candidate for you depending on your needs. Normally you can start sending your work the very next day after you sign up (within 24 hours)
7. What if I am not happy with the current VA?
You can always reach your Team Leader and discuss any concerns that you might have if you are not happy with the current VA. We can always assign you a new VA if needed.
8. Can I cancel at any time?
There are no contracts and you can upgrade, downgrade or cancel your service any time before your next billing cycle. Just send us an email to email@example.com or just let your VA know about the change and we'll adjust your plan accordingly.
9. Do you have an hourly rate?
Yes, we do provide an hourly rate service. However, we encourage our clients to take advantage of our monthly plans. Our plans are designed in such a way that the higher the plan amount, the lower will be your hourly rate.
10. How do I keep track of my hours?
You will be sent a task report on a daily basis at the end of the shift with the name of the project that you have assigned, time is taken to complete each project, the status of the project whether it is completed or pending, the reason for that. You will also be provided a username and password to login to our admin area from where you can pull up a daily, weekly or monthly task report. You can use the same admin area to export your contacts for email management and also update your address or payment information.
11. Do my hours roll over to the next month if I don't use them completely?
We allow up to 20-hours of the unused hours to roll over to the next month. This policy is being followed to be fair to all of our clients. Like every organization, employees are our strength and we try to minimize their stress so that they can provide excellent customer service to you. To let you overcome this small disadvantage, you can upgrade or downgrade your plan on a monthly basis. If you know that you won't have enough work for the VA in the coming month, you can downgrade your plan before your next renewal date and can go back to the original plan when you are ready.
12. What happens if I go over my allotted hours?
You will be notified by your VA if you are about to go over your hours. There are 2 options. Either you can buy additional hours or you can just ask the VA to let our Accounts department renew your account when you go over regardless of your renewal date. For example, if your original renewal date is on the 10th of each month and you already went over the hours by the 1st of the month, you can just ask the VA to renew your account on the 1st and your next month's billing cycle starts from the 1st and will last for the next 30 days.
13. What if I have more questions?
If you have any other specific questions that are not answered above, feel free to use our contact us form or send an email directly to firstname.lastname@example.org and we'll get back to you within 24 hours with the answers to your questions via email or phone. If you are ready to go ahead and hire a virtual assistant, just select the plan that fits your budget, sign up and enjoy the free time that you could save by using our VA service. Your VA will get in touch with you with their contact info within 24 hours of your sign up. We look forward to starting working with you and provide you excellent customer service.
14. How safe is my information?
We use top niche SSL encryption to make sure your data stays safe and protected. Our assistants can't access any of the personal information that you have provided in the Lizz Juarez virtual portal.
15. How do I get in touch with a Lizz Juarez virtual assistant?
Your Lizz Juarez personal assistant is available to you 5 days a week, call us at - +1 208.215.2574 or email us email@example.com . Give specific and detailed descriptions of what you would like to be done and offer direction on how you would like this task executed. Our agents will make sure that they clear up any doubts.
16. Is there any start-up fee?
Absolutely Not! Lizz Juarez Virtual Assistant only charges the subscription fee of the membership you chose.
17. How do I unsubscribe my membership?
You can cancel Lizz Juarez VA services at any time by email, call or unsubscribe via the portal before your next billing cycle begins.
18. I have other friends interested in this, can I share my membership with them?
Our business plans allow multiple users to be set up but only within the allotted hours in the plan.
19. How does Lizz Juarez virtual assistant bill?
Plans will be automatically renewed on a monthly basis starting from the date you signed up. We will bill the monthly subscription fee to the credit card you provided to us during registration and your membership will automatically renew for the following month without prior notice unless you cancel your membership. You must cancel your membership before it renews for the next month's fees.
20. What are Lizz Juarez virtual assistants refund policy?
We try to make sure that every client is satisfied as possible. However, once a membership fee is processed we will be unable to grant refunds, not including exceptions stated in the TOS. If you plan on discontinuing membership you can cancel before the next cycle begins.